JTO THE LABEL – PRIVACY POLICY
This Privacy Policy describes how JTO The Label ("we", "our", "us", or the "Site") collects, uses, and discloses your personal information when you visit our website, purchase products from us, subscribe to our mailing list, or otherwise interact with us.
By accessing or using our website, you agree to the terms of this Privacy Policy.
SECTION 1 – PERSONAL INFORMATION WE COLLECT
When you visit our website, we collect certain information about your device, your interaction with our website, and information necessary to process your purchases. We may also collect additional information when you contact us for customer support.
The information we collect may include:
Device Information
This may include:
• IP address
• Browser type and version
• Time zone settings
• Cookie information
• Products viewed
• Search terms
• Operating system
• Referral sources
This information helps us improve our website experience and analyse website performance.
Order Information
This may include:
• Full name
• Billing address
• Shipping address
• Telephone number
• Email address
• Payment information
• Order history
We collect this information to:
• Process payments
• Arrange shipping and delivery
• Provide invoices and order confirmations
• Communicate with customers
• Prevent fraud
Improve our products and services
Customer Support Information
We may collect any information you provide while communicating with our customer service team, including information relating to your order or delivery.
SECTION 2 – CONSENT
How do we obtain your consent?
When you provide us with personal information to complete a transaction, verify payment details, place an order, arrange a delivery, process a return, or contact our customer service team, we understand that you consent to our collecting and using that information for that purpose.
Where we request information for marketing purposes, we will ask for your explicit consent.
How can you withdraw your consent?
You may withdraw your consent at any time by contacting us using the details provided at the end of this Privacy Policy.
SECTION 3 – HOW WE USE YOUR INFORMATION
We may use your personal information to:
• Process and fulfil orders
• Provide customer support
• Improve our products and website
• Detect fraud and enhance security
• Send newsletters, promotional offers, and marketing communications (where consent has been provided)
• Comply with legal obligations
SECTION 4 – DISCLOSURE OF INFORMATION
We may disclose your personal information:
• To comply with applicable laws and regulations
• To respond to lawful requests from public authorities
• To enforce our terms and conditions
• To protect the rights, property, and safety of JTO The Label and our customers
SECTION 5 – SHOPIFY
Our store is hosted by Shopify Inc., which provides us with the online e-commerce platform that enables us to sell our products and services.
Your information is stored through Shopify's secure data storage systems and databases. Shopify stores your data behind a secure firewall.
You can read Shopify's privacy policy here:
• Shopify Privacy Policy
• You can read Shopify's terms of service here:
• Shopify Terms of Service
• Payments
Where payment gateways are used, your payment information is encrypted and processed in accordance with PCI-DSS requirements.
JTO The Label does not store complete payment card information on its own servers.
SECTION 6 – THIRD-PARTY SERVICES
We work with carefully selected third parties to operate our business, including:
• Payment processors
• Shipping and fulfilment providers
• Marketing platforms
• Analytics providers
• Customer support tools
• Each of these providers has its own privacy policy governing how your information is handled.
SECTION 7 – SECURITY
We implement industry-standard safeguards to protect your information against unauthorised access, misuse, alteration, disclosure, or destruction.
Although we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
SECTION 8 – COOKIES
Our website uses cookies to improve functionality and enhance your shopping experience.
These cookies may include:
• Session cookies
• Shopping cart cookies
• Analytics cookies
• Customer authentication cookies
• Marketing and advertising cookies
Examples include:
• _session_id
• _shopify_visit
• _shopify_uniq
• _secure_session_id
• storefront_digest
• cart
You may disable cookies through your browser settings; however, some features of the website may no longer function properly.
SECTION 9 – TARGETED ADVERTISING
We may use your information to deliver relevant advertising and promotional communications.
You may opt out through the relevant advertising providers or adjust your browser settings to manage cookies and tracking technologies.
SECTION 10 – AGE RESTRICTIONS
Our website is not intended for children under the age of 18 years.
We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us immediately so that we may remove the information.
SECTION 11 – DATA RETENTION
We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required by law.
SECTION 12 – YOUR RIGHTS
Depending on your location, you may have the right to:
Access your information
Correct inaccurate information
Request deletion of information
Restrict processing
Object to certain forms of processing
Request the transfer of your information
SECTION 13 – CURRENCY CONVERSION
By using our website, you consent to third parties processing your IP address to determine your location for currency conversion purposes.
The selected currency may be stored in temporary cookies so that prices remain consistent during your browsing session.
SECTION 14 – CHANGES TO THIS POLICY
We reserve the right to amend this Privacy Policy at any time. Any changes will take effect immediately upon publication on our website.
SECTION 15 – CONTACT INFORMATION
If you would like to access, correct, amend, or delete any personal information we hold, register a complaint, or obtain additional information, please contact us at:
JTO The Label
Email: support@jtothelabel.com
Website: www.jtothelabel.com