We hope that you’re pleased with your order and won’t have to return. However, our return policy is here if you need to.
We do not currently offer exchanges. Customers wishing to purchase another size, colour, or style must place a new order.
Our returns centre provides easy, quick and hassle free returns.
How it works:
1. Returns must be requested within 14 days of delivery.
2. Go to our returns center.
3. Fill in your email address and order number. You can find your order number on the order confirmation email to view the order number on the orders page.
4. Choose the item(s) you would like to return and select the reason for returning. Please select the most accurate reason to enable us improve your shopping experience.
5. Choose whether you would like to receive the refund to the original payment method or store credit.
6. we’ll offer a refund on the basis that Returned items must be unworn, unused, unwashed, and free from stains, perfume, deodorant marks, makeup, pet hair, damage, alterations, or any other signs of use. All original tags, labels, protective coverings, and packaging must remain intact.
7. For all returns, the customer will bear the shipping cost to our processing unit . We advise that you use a tracked delivery service.
8. JTOtheLabel is not responsible for returned parcels that are lost, stolen, delayed, or damaged while in transit.
9. For international returns, please ensure that you pay for all customs duties and taxes. Any returned items (at your own cost) with outstanding duties/tax charges may be held at customs. We will not cover these charges and you will need to contact your courier to resolve this. For international orders, please ensure you mark your returned parcel as RETURNED GOODS with the country of origin marked as NIGERIA.
and in the case where we pay the charges the amount paid will be deducted from the refund amount or store credit.
10. The total amount refunded does NOT include shipping fees
You will receive an email as soon as we have received your items, and only then will we begin processing the refund to be issued.
11. Please allow up to 10 days from when we receive your return, for your refund to be processed.
12. A refund will be issued back to the original method of payment for the merchandise returned. However, please note that your bank may take longer to process this.
13. Sale items, promotional items, discounted products, and gift cards are considered final sale and are not eligible for refunds.
14. Bodysuits, swimwear, undergarments, and earrings are not eligible for return for hygiene reasons.
Please note that original shipping fees are not refundable. If you receive an incorrect, damaged, or defective item, please contact us within 48 hours of delivery and provide photographs of the item and packaging.
For returns-related issues kindly contact us by emailing Returns@jtothelabel.com
For Assistance with placing an order kindly contact us by emailing
Support@jtothelabel.com
Do note, by purchasing on our website you are agreeing to this policy, so please read all carefully and ask for our assistance if required.